Reporting to the Head of Platforms, I am responsible for a team that delivers and supports security products and develops and improves security services for 2,200 of staff across numerous sites and for the UK customer base.

Microsoft Windows Server
Microsoft Exchange 2003 / 2007 / 2010
Microsoft SQL Server 2008
Hyper-V / VMware Server Virtualisation
Citrix Desktop Virtualisation
Microsoft Windows Desktop
Microsoft Office 2003 / 2010
VB, VBA, VBScript, HTML, CSS, Javascript, ASP, PowerShell
Autonomy Worksite/Filesite (Document Management)
Elite Envision (formerly Pilgrim Lawsoft) (Practice Management)
Bighand (Digital Dictation)
Laserform (Legal Forms Software for Law Firms)
Mimecast (SaaS Unified Email Management)
Workshare (Secure Enterprise File Sharing and Collaboration)
Safend (Portable Device Security and Endpoint Security)
McAfee / Trend / Symantec / Ivanti (Antivirus)
SecurEnvoy (2 Factor Authentication)
Mitel 3300 Telephone Switch & Handsets
Mobile / PDA Technologies
Dell Server & PC Hardware Maintenance
Flexible, Adaptable, Reliable
Troubleshooting and Problem Solving Skills
Training / Presentation
Staff Supervision / Mentoring
Supplier Management
Technical Authoring
Incident / Problem Management
Small Works / Project Management

Spectre/Meltdown Initiative

Liaise with all platform leads and heads of department to collate details of business exposure to the Spectre/Meltdown vulnerabilities and any related remediation activities.

Security Focus Initiative

Tech lead on initiative by Director of Operations to work closely with the Head of Security to own the design and operability of all security products and drive operational excellence.

Wi-Fi Upgrade

Tech lead of project to upgrade our guest Wi-Fi network using Cisco Meraki technology.

Kappris PrintSequencer Solution

Tech lead of project to deploy Kappris PrintSequencer solution.

Room & Resource Booking Software for Outlook

Tech lead of project to deploy Resource Central, room and resource booking software for Outlook.

Scanning & Document Routing Solution

Tech lead and interim management of project to deploy scanning & document routing solution using Xerox MFDs and NSi Autostore.

Print Management Solution

Tech lead and interim management of project to deploy Kappris print management solution.

Back Office Refresh

Tech lead and interim management of project to replace existing physical and Microsoft Hyper-V virtual infrastructures with VMware virtualised infrastructure and HP SAN.

Citrix Deployment

Tech lead and interim management of project to deploy Citrix XenApp 6.5 as a remote access solution.

Migration from O2 to Vodafone

Tech lead and interim management of project to migrate all mobile handsets and smartphones to Vodafone.  Included the unlocking of handsets, provision of new handsets and the scheduling of “go live” of new SIM cards.

Migration from Devicewall Endpoint Security to Safend Endpoint Security

Tech lead of project to migrate all PCs to new endpoint security platform, including the provision and configuration of server software.

Migration from McAfee Antivirus to Trend Antivirus

Tech lead of project to migrate all PCs to new antivirus platform, including the provision and configuration of server software.  Additionally included deployment of Scanmail for Exchange.

Migration from Exchange 2003 to Exchange 2007

Tech lead of project to commission new Microsoft Exchange server and migrate users, mobile devices and remote OWA access.

Room & Catering Booking for Outlook

Customisation of AgendaX (web-based Microsoft Exchange group calendar software) to act as a room and catering booking system.

Internal Talent Development Consultancy Programme
SecurEnvoy SecurAccess Certified System Administrator (SACSA)
Mimecast Certified Technical Specialist (MCTS)
ITIL Foundation Certificate in IT Service Management
XenApp 6.5 Administration
VMware vSphere: Install, Configure, Manage V5.5
OCR Level 3 Certificate – ICT Systems & Principles
OCR Level 3 Diploma – ICT Professional Competence
MTA: Networking Fundamentals
MTA: Windows Server Admin Fundamentals
CSS for Web Page Development
Hands on Exchange Server 2007
Hands on IIS6 for Windows Server 2003
Hands on Windows Server 2003
Hands on Visual Basic
Internet and Intranet Security
Enterprise Web Development with ASP

Jan 2019 - Date


Security Platform Lead

Define and deliver security solutions and services across desktop, server and platform infrastructure. Includes delivering a roadmap for security products and services, defining the toolset used, setting standards and building automation.

Provide overall technical direction for the implementation and support of critical security products and services to the wider Operations team in addition to working with the Pre-Sales, IT and Professional Services teams to ensure both customer and internal management systems and infrastructure are designed and implemented to appropriate security standards.

Ensure compliance to relevant standards, both operational (i.e. ISO 27001, 9001) and security (i.e. CIS, STIG, ISO/IEC) and ensure we are able to control, report and adequately measure and handle risks the business faces.

Manage and develop staff within the team, defining the training and development plan including improving the overall knowledge of systems, infrastructure and processes.  Ensure the team delivers outstanding services and meets or exceeds the agreed SLA’s.

Feed into and deliver to the Capex and Opex Budget.  Review and optimise current costs and achieve cost saving through agreed means such as consolidation.

Ensure effective controls are implemented and developed to provide an excellent asset and licence management service.

Ensure the team manages their respective ITSM queues and actively provide support and mentorship for team members, including effectively resolving P1 and P2 incidents, managing planned work and small project work to a high standard and adhering to ITIL best practice including Problem Management. Ensure that resource within the team is allocated efficiently and recorded appropriately.

Actively participate in the Technical Architecture Group (TAG); a forum of peers defining and driving standards to manage and optimise the services.

Work closely with Pre-Sales, Implementation Resources and Project Managers to on-board new clients through the defined Service Take on (STO) process.

2015 - Dec 2018


Senior Systems Engineer

Working as part of the Cloud & Dedicated Platform team to:

Provide 2nd and 3rd line support for server infrastructure and assist other teams on any infrastructure issues

Manage production server environments – Analysing customer requirements, gathering and analysing data, recommending solutions

Technically manage the design and implementation of solutions with the exception of those which are high risk/large scale

Highlight all technical risks so that any of Advanced 365’s exposure to commercial loss can be minimised

Designing and implementation of DR solution for existing and new customers

Conduct and report root cause investigate for infrastructure and applications issues to senior management

Review and make recommendations for company security policies

Investigate and report security breaches

Produce/update all assignment & support documentation

Undertake knowledge transfer to Internal Operations teams

2002 - 2015

Edwin Coe LLP

IT Technical Support & Development Engineer

Working in conjunction with the Head of IT and the IT team to:

Support and maintain the IT infrastructure, including Dell PowerEdge servers, HP ProCurve switches, HP & Dell printers, Xerox MFDs, Watchguard firewalls, Windows Server 2003/2008, Hyper-V 2008, Active Directory, DNS, Group Policy, IIS 6/7, SQL 2008, Exchange 2007, Windows XP/7

Support and maintain all business application software and services including Office 2003/2010, Filesite, Envision, Workshare, Laserforms, Bighand, Kappris, Safend, Mimecast

Undertake major upgrades to infrastructure and server business applications, including hardware renewal and new system implementation e.g. Desktop replacement, Migration from Exchange 2003 to 2007, Migration from McAfee AV to Trend AV, Upgrade, migration and virtualisation of Envision and internal Intranet

Undertake system monitoring to ensure the security and stability of the systems to maintain integrity & availability

Assist in the operation and supervision of a helpdesk facility for users throughout the firm, providing 3rd line helpdesk support and backup for 1st/2nd line helpdesk as required

Assist in the design of new infrastructure and systems including Kappris print management, Safend port and device control, scanning solution using Xerox MFDs and NSI Autostore and new office cabling

Configure and deploy new user software configurations including the upgrade to Office 2010, Filesite 8.5, Workshare 7.5, Bighand 3.5 as well as the deployment strategy itself using Microsoft imaging and deployment methods

Undertake development on stand-alone systems and integration of existing systems including the development of a bespoke Intranet and Extranet based on Filesite

Research into new software and hardware requirements including Mobile Device Management, internal wireless deployment using Meraki technology, secure document collaboration, distribution and integration with Filesite using Workshare

Keeping up to date with new IT developments, formulating ideas and bringing such matters to the attention of the Head of IT

Assist in data management

Provide user IT training

Assist in delivering the firm’s IT strategy

Provide cover for the day to day running of the department  in the absence of the Head of IT

1997 - 2002

BABT / TÜV Product Service

IT Support Analyst

User Training & Support
Network and Hardware Support & Maintenance
Website Maintenance & Design
Telecoms Support

1993 - 1995

University of Surrey

BSc, Business Studies

Achieved 2:1 Honours Degree

1991 - 1993

Kingston University

HND, Business & Finance

Achieved 3 Distinctions and 9 Merits